Refund policy
Return & Refund Policy
Custom Send-In Service
Dagger Supply provides a custom wrap and cover installation service for Garmin Foretrex watches.
Customers purchase the service, then securely ship their Garmin device to us. Every wrap is precision custom-cut, hand-applied, and individually crafted specifically for your watch. Because of the personalized nature of our work, every order receives one-on-one attention from start to finish.
Because every order is custom-made, all sales are final once production has begun.
Returns & Refunds
We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect color or pattern selection
- Customer ordering mistakes
- Devices shipped to us after production has begun
- Normal wear and tear after installation
Orders may be canceled for a full refund before your Garmin has been shipped to us or before production begins, whichever comes first.
Once we begin work on your device, the order can no longer be canceled or refunded.
Inspection Upon Arrival
Every Garmin is photographed and visually inspected upon arrival to document its condition before any work begins. If we discover existing damage, excessive wear, or mechanical issues, we may contact you before beginning installation.
Customer Responsibility
Customers are responsible for:
- Choosing the correct wrap color or pattern.
- Removing any accessories not required for the service before shipping.
- Ensuring the device is fully functional before it is sent to Dagger Supply.
Our wraps are designed only for the Garmin Foretrex models listed on our website.
Shipping Your Garmin to Dagger Supply
Customers are responsible for securely packaging and shipping their Garmin device to us.
We strongly recommend using:
- A tracked shipping service
- Shipping insurance
Dagger Supply is not responsible for packages that are lost, stolen, delayed, or damaged before they are delivered to our facility.
Return Shipping
Once your custom wrap has been completed, your Garmin will be securely packaged and returned using the shipping method selected during checkout. Tracking information will be provided when your order ships. Devices will be returned only to the shipping address provided during checkout unless a different address is requested in writing before shipment. If a package is refused, returned because of an incorrect shipping address, or cannot be delivered, the customer is responsible for any additional shipping charges.
Incorrect or Damaged Orders
If you believe your order contains an installation defect or you received an incorrect order, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the issue
- A brief description
If we determine the issue resulted from our workmanship, we will repair or replace the wrap at no additional cost.
Workmanship Warranty
We stand behind the quality of our workmanship.
If your wrap begins lifting, peeling, or fails because of an installation defect within 30 days of delivery, please contact us with photos.
If the issue is determined to be caused by our installation, we will repair or replace the wrap at our discretion.
This warranty does not cover:
- Normal wear
- Scratches
- Impacts
- Accidental damage
- Improper removal
- Customer modifications
- Abuse or misuse
- Damage occurring after delivery
Device Condition
Customers acknowledge that their Garmin may already contain cosmetic wear, scratches, dents, cracked screens, battery wear, or other pre-existing defects.
Dagger Supply is not responsible for cosmetic or mechanical issues that existed before the device arrived at our facility.
Risk of Loss
Customers are responsible for their Garmin device until it has been successfully delivered to Dagger Supply.
Once the device has been received, photographed, and documented by our team, Dagger Supply assumes responsibility for the device while it is in our possession and during return shipment.
Policy Updates
Dagger Supply reserves the right to update or modify this policy at any time without prior notice.
Our Commitment to You
At Dagger Supply, we take pride in every wrap we create and genuinely want every customer to have a great experience. If you have any questions, concerns, or believe there is an issue with your order, please contact us before leaving a review or opening a payment dispute. We genuinely want the opportunity to make things right and will do our best to work with you to find a fair solution whenever possible.
As a small, family-owned business, your satisfaction means everything to us. We appreciate every customer who trusts us with their Garmin, and we're committed to providing quality craftsmanship, honest communication, and excellent customer service from start to finish.
Questions or concerns? We'd love to help.
Email: support@daggersupply.com